NB

The practice is closed from 21 December to 3 January.

At MOQM, we believe in the concept of the reinvented dentist.

That is why we are now working with Aivory for patient administration. Not because we can, but because we need to. For future-proof healthcare. For our team. For our patients.

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Cancellation policy MOQM Dental

An appointment made by phone, e-mail, or in person is binding. Time is reserved for your treatment and healthcare professionals are scheduled accordingly.

If you are unable to attend, please inform us at least 48 hours in advance via the online form, by e-mail (smile@moqm.nl), or by phone (020 2611409). Rescheduling or cancelling via social media, WhatsApp or SMS is not valid.

For treatments of 1 hour or longer, cancellations or changes must be made at least 2 working days in advance.

If you arrive late and the planned treatment cannot be completed due to lack of time, the practitioner will assess what can still be done within the remaining time. If the treatment cannot take place, the appointment will be considered a no-show. Absence and/or no response will also be treated as a no-show.

For late cancellations or no-shows we charge the reserved time, calculated as follows (based on Dutch Healthcare Authority – NZa – time-based dental care tariffs):

  • Rate: € 9.00 per 5 minutes (equal to € 1.80 per minute)
  • Maximum charge: € 135.00
  • Cancellations within 48 hours of the appointment: 50% of the reserved minutes, up to 50% of the maximum (€ 67.50)
  • No-show (not present) or same-day cancellation: 100% of the reserved minutes, up to the maximum (€ 135.00)

Both parties are released from these obligations in case of force majeure, in accordance with Dutch law and jurisprudence.

We sincerely hope this will never be necessary. Please remember that missing your appointment also means missing the care reserved for you.